M13win Privacy Policy — User Data Protection

M13win is committed to protecting the privacy of every user in Malaysia. This document clearly explains how your personal information is collected, used, stored, and protected when you use our platform.

This policy applies to all registered m13win users. Last updated: 2026.

Your Data Is Safe  |  Industry-Standard Encryption  |  No Sale of Personal Information  |  Cookies for a Better Experience  |  Right of Access & Data Correction  |  MYR Payments Protected  |  Customer Support Always Available  | 

1. Information We Collect

When you register or use the m13win platform, we collect several categories of information necessary to provide a secure and effective service. This information is collected directly from you or automatically through your use of the platform.

Account Information

During registration, we collect your full name, phone number, encrypted password and any required identity verification details. This information is used to verify your identity and ensure your account remains secure.

Device & Browser Information

We automatically collect technical data including device type, operating system, browser version, IP address and language settings. This data helps us optimise how the platform displays on your smartphone and detect any suspicious access attempts.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (RM), we record transaction details including the payment method used (such as Boost eWallet or Touch 'n Go), transaction amount, date and time, and transaction reference number. We do not directly store your credit card number or e-wallet password.

Usage Data

We record platform usage activity, including games played, session duration, betting history, and interactions with platform features. This data is used to improve service quality and detect any unusual usage patterns.

2. How We Use Your Information

All information collected by m13win is used solely for legitimate purposes directly related to the provision of platform services. We do not sell or rent your personal information to any third party for marketing purposes.

  • Identity verification — To ensure that only the rightful account owner can access and manage their account.
  • Transaction processing — To ensure deposits and withdrawals in MYR are processed accurately and securely.
  • Platform improvements — Analyses usage patterns to improve the overall user experience.
  • Service communications — To send important notifications related to your account, transactions, or policy updates.
  • Fraud prevention — To detect and prevent suspicious activity that could compromise the security of your account or the platform.
  • Legal compliance — To comply with applicable laws and regulations in Malaysia where required.

M13win will not use your information for any purpose not stated here without obtaining your consent first.

3. Cookies & Tracking

The m13win platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device when you visit our platform.

The types of cookies we use include:

  • Session cookies — To maintain your logged-in status during active sessions and ensure smooth navigation across the platform.
  • Preference cookies — To save your language settings and display preferences so they do not need to be reconfigured each time you log in.
  • Analytics cookies — To collect anonymised usage data that helps us understand how users interact with the platform.
  • Security cookies — Helps detect unauthorised access attempts and protects your account.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the m13win platform and your overall user experience.

4. Data Storage, Security & Third-Party Sharing

Storage & Security

Your personal data is stored on servers protected with industry-standard encryption. m13win employs multiple layers of security to safeguard your information against unauthorised access, disclosure, alteration, or destruction. Account passwords are stored in encrypted form and are not readable by any of our staff.

We retain your personal data for as long as your account remains active or as needed to provide our services. Once an account is permanently closed, data that is no longer required for legal or audit purposes will be deleted in accordance with our established procedures.

Third-Party Sharing

M13win does not sell, rent, or share users' personal information with third parties for marketing purposes. In limited circumstances, information may be shared with:

  • Payment service providers that process MYR transactions on our behalf, subject to strict confidentiality agreements.
  • Malaysian legal authorities where required by court order or applicable regulation.
  • Technical service providers that support platform operations, with access limited strictly to the data required.

5. User Rights, Policy Amendments & Contact Us

User Rights

As a registered m13win user, you have the following rights regarding your personal data:

  • Access Rights — You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification — You have the right to request correction of any inaccurate or incomplete information through the account settings section or by contacting support.
  • Right to Erasure — Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal retention requirements.
  • Right to Object — You may object to the processing of your data for specific purposes by contacting our team.

Amendments to This Policy

M13win reserves the right to update or amend this Privacy Policy at any time. The latest version will always be available on this page with a clearly indicated update date. Continued use of the platform after any amendments are published constitutes your acceptance of the updated policy.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the m13win support team via the email address below. We aim to respond within a reasonable timeframe.

Privacy support email: [email protected]

You may also refer to the FAQ for quick answers to the most frequently asked questions about account and data security.

Your data is protected. Your account is secure.

Register an m13win account today and enjoy an online entertainment platform that is transparent, secure and built for Malaysian players.

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